Shipping and Returns

At HookahJunkie.com, we take pride in fast, reliable service. All orders are packaged securely and discreetly to ensure safe delivery.

 

 

 

Domestic Shipping (United States)

Orders within the continental United States are shipped via:

  • USPS
  • FedEx Ground
  • FedEx Express

Shipping time typically ranges from 1–10 business days depending on your location relative to Ventura County, California.

Processing Time:

Orders are generally processed within 1–2 business days (excluding weekends and holidays).

Flat Rate Shipping

Flat rate shipping orders are typically shipped via USPS Parcel with an estimated delivery time of 5–10 business days.

Free Shipping Orders

Orders that qualify for free shipping may be shipped via USPS, UPS, or FedEx with an estimated delivery time of 1–5 business days, depending on destination.

P.O. Boxes, Alaska, Hawaii & U.S. Territories

Orders shipping to:

  • P.O. Boxes
  • Alaska
  • Hawaii
  • U.S. Virgin Islands

will be shipped via USPS Priority Mail.

Special Shipping Requests

If you have any special handling requests, please include them in the Customer Comments section during checkout.

International Shipping

International orders are shipped via USPS International.

Estimated delivery time is 5–14 business days, depending on your location.

Shipping costs vary based on:

  • Package weight
  • Order contents
  • Destination country
  • Customs duties or import taxes

Due to the wide variation in international shipping rates, we ask international customers to email us directly at:

info@hookahjunkie.com

Please include the items you wish to order and we will reply with:

  • Total order cost
  • Shipping price
  • Payment method
  • Estimated delivery timeframe

All international sales are final. No returns or exchanges.

Return Policy

Customer satisfaction is extremely important to us. If you are not satisfied with your purchase, we are happy to help.

Unused items purchased from HookahJunkie.com may be returned within 30 days of delivery for a full refund (excluding shipping costs).

To qualify for a return:

  • Items must be unused
  • Items must be in original packaging
  • Items must be in resalable condition

Due to health, safety, and legal regulations, used items cannot be returned or exchanged.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery and we will gladly replace or exchange the item.

Broken or missing items must be reported within 48 hours of delivery.

Unfortunately, we cannot accept claims for damaged or missing items reported after this period.

Order Packaging Security

To maintain order accuracy and prevent fraud, all orders are digitally recorded during the packaging and fulfillment process.

This helps protect both our customers and our business while allowing us to keep costs low and pass those savings on to you.

How to Return or Exchange an Item

Please email our support team at:

info@hookahjunkie.com

Include the following information:

• Order number

• Product name

• Reason for return

• Your full name and contact information

Our customer service team will respond within 24 hours with return instructions.