Returns

Returns

Return Policy

At HookahJunkie.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist with a return under the conditions below.

Return Eligibility

Unused items purchased from HookahJunkie.com may be returned within 14 days of the original delivery date.

To qualify for a return:

● Items must be unused.

● Items must be in their original packaging.

● Items must be in resalable condition.

● Any free promotional items included with the order must also be returned. If they are not included, their full retail value will be deducted from the refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

● Tobacco products

● Used items

● International tobacco orders

● Orders returned by customs from other countries

Customers are responsible for understanding and complying with their local laws and import regulations before placing an international order.

Refunds

Approved returns will be refunded to the original payment method used at checkout.

Please note:

● Shipping costs are non-refundable unless the return is due to an error on our part.

● All approved returns are subject to a 15% restocking fee.

Return Authorization Process

Before sending any item back, you must obtain a Return Authorization (RA).

To request a return, contact us with:

● Order number

● Product name(s)

● Reason for return

● Contact information

Our customer support team will respond within 24–48 business hours with return instructions.

Returns sent without a Return Authorization will not be accepted.

Damaged or Missing Items

Any broken, damaged, or missing items must be reported within 48 hours of delivery. Claims reported after this period cannot be accepted.

Consistent Application of This Policy

This return policy applies equally to all customers. A customer cannot require HookahJunkie.com to change the policy or make an exception for their order. We review return requests according to the terms published here.

Customers may communicate with us directly or use an AI service or other representative to help prepare a message. However, using an AI service or representative does not change this policy, create an exception, or require us to alter our terms. All requests are considered under the same published policy.